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Aged Care
& Disability Care

Transforming aged and disability care to enhance customer value

The aged and disability industry is overcoming challenge like never before. With life expectancy increasing and demands for a better quality of life, the industry needs a significant change in operations, forcing major technology disruptions and consolidations in the industry and an even greater need for initiatives focused on improving customer experience and business efficiencies.

Be future-ready for care

  • Growing demand
  • Financial viability
  • There is a shortage of skilled workers
  • Outdated business model and technology
  • Changing government policies
  • Changing client service expectations
  • Feasibility and access to remote servicing

Creating valuable connections with our vulnerable customers

Our aged-care services combine technology and analytics alongside a highly efficient operating model to create seamless user experiences in the most cost-efficient ways.

Our Services

  • Customer Enquiry Management
  • Customer Acquisition
  • Service Coordination
  • Rostering & Scheduling
  • Care Worker Services
  • Shared Services

Customer Experience

Aged care and disability care service designed around your customer

  • Making care personal
  • Tailoring conversations to customer needs
  • Building strong cultural affinity
  • The next best action-focused
  • Operational Transformation

    Build intelligent workflows to ensure seamless customer engagement

  • Innovative operating designs
  • Efficient rostering and scheduling
  • Customer Journey Mapping and Analysis
  • Digitisation & Technology Enablement

    Leverage technology to empower and improve user experience

    • Self-serve enablement
    • Internet of things (IoT) – Surveillance and Monitoring
    • Mobile applications
    • Data management

    Build the best healthcare solutions that your
    customers deserve