Financial Services
Revolutionise your customer operations and increase the customer lifecycle value
Unlike in the past, financial services companies today are under constant surveillance, exposed to increased regulations and fast-changing customer expectations. Customers need their financial institutions to provide an easy and accessible service, driving innovation and using digital advancement.
Managing customer loyalty in the financial sector
- Simplified customer interactions
- Complying with regulations
- Increasing need to digitise and make services easy to access
- Keeping up with technology trends
- Knowing who your customers are and building lasting relationships
- Managing data security and privacy
- Organising data and use of AI analytics to drive business changes
What We Do
Putting the customer at the centre of your service strategy
Driving a customer-first mindset when developing policies and processes for your customers is crucial for delivering a premium experience and building loyalty.
Our Services
- Account Servicing
- Customer onboarding support
- Lending operations
- Credit evaluation and verification
- Fraud and risk management
- Documentation and application processing
Customer Experience
Providing care that matters
Operational Transformation
Aligning the business to the customer
- Optimised processes
- Data-driven insights
- Customer satisfaction (CSAT) analysis and improvements
Digitalisation
Simplifying the way your customers interact with the business
- Self-serve enablement
- Personalised omnichannel experience
- Data management
- Chatbots, Automation & AI
With our solutions, we'll help your business thrive.
Groworx Pty Ltd ACN: 626 853 558
Met Centre; Level 16 Margaret Street
Sydney, NSW 2000
