Skip to content

Get to know
Amazon Connect

With Amazon Connect, you can enhance your customer experience without any disruption.

Get to know Amazon Connect

Amazon Connect is an easy-to-use, omnichannel cloud solution that helps companies provide superior and affordable customer service.

Omnichannel

Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools. All of this comes with pay-as-you-go pricing, which means that Amazon Connect simplifies customer service operations and improves agent efficiency.

Scalable

Groworx can help you set up your customer service that is capable of supporting millions of customers. Amazon Connect scales up or down for needs of any size. This allows for onboarding thousands of agents to respond to a company’s regular business cycles. The service can also meet customer demand during unplanned events, such as managing tax-season questions or solving product issues for customers.

Making changes is easy, with an intuitive interface that allows you to create voice and chat contact flows without any coding skills. As a result, you avoid custom development that is costly and can take months.

 

Timely

Amazon Connect customers can make changes in minutes and save up to 80 per cent over traditional customer service solutions. Customers can also quickly scale to meet unpredictable demand without the heavy lifting of provisioning more capacity.

Open

In addition, Amazon Connect is an open platform that easily integrates with any system that your contact centre relies on, including customer relationship management, workforce optimisation, and workforce management systems.

The Amazon CX Portfolio has
everything you need.

 

  • Quick and easy to set up
  • Flexible to scale
  • Integrated automation
  • Seamless experience across voice and chat
  • PAYG model
  • AI-enabled customer insights
  • Virtual Contact Centre

Groworx Promise

By partnering with Groworx, you’ll have an innovative solution solving your business challenges fast.

  • Using our global teams in Australia and the Philippines, we’ll provide the best workforce for the job
  • We train innovative thinkers who are passionate about helping you succeed
  • You will have an open, scalable platform tailored for your needs.