Predictive Analytics and Machine Learning

Our data engineering team have strong experience in AWS based AI and machine learning ability to integrate with the contact centres for data-driven, personalised and enhanced experiences.

Data Governance

We define the ongoing data governance for the business to better understand their customer data and proactively manage preferences, quality and security of data under the right classification.

Data Architecture

Groworx understands the complexities and the value modern customer-facing technologies bring. We start by defining the data architecture aligned to the contact centre technology landscape and the right data model for the customer experience. We define the data architecture for the customers to manage and protect their data as per their needs, customer are able to get the best out of their data and create value.

Data Management Platforms

We identify and define the strategy to manage or introduce the right data platforms for each organisation. We bring strong expertise in AWS technologies by establishing the AWS platforms to support the Amazon connect based contact centres build and operate direction.

Rules Engine

The rules engine sitting behind and supporting the contact centre operations by automating the process based on industry specifications and organisations needs. The rules engine create the orchestration and abstraction required to deliver on contact centre needs and requirements to innovate fast.