Healthcare
Healthcare
BPO Services
BPO Services
Streamline healthcare services to deliver great customer outcomes
The increasing cost of healthcare and customer experience challenges are leading to more organisations looking at innovative ways to service customers by taking the digitisation path, optimising processes, and leveraging technology to drive efficiencies.
Lack of innovation impacting productivity
- Manual and traditional ways of working result in high cost of servicing
- Low technology infusion makes customer interactions complicated and challenging, leading to customer dissatisfaction
- The growing cost of medical advances is forcing healthcare providers to increase their servicing cost which leads to customer retention concerns
What We Do
Bridge the gap between the provider and the payer to achieve sustainable financial outcomes and customer success.
Provider Solutions
- Customer onboarding
- General administration
- Claims processing
- Medical billing and coding
- Case management
- Provider analytics
Payer Service
- Member services
- Claims services
- General administration
- Case management
- Payer analytics
Telehealth
- Patient enquiry support
- Appointment management
- Care team management
Customer Experience
We hire and train the best in the industry to deliver a world-class customer experience
- Proactive customer management
- Knowledge management
- Agent performance management and reporting
Operational Transformation
Our CX experts help you build customer journeys that connect the customer to the business
- Journey mapping and analysis
- CSAT analysis and insights
- Analytics and reporting
Digitalisation
Empower customers to help themselves and drive proactive customer management
- Self-serve enablement
- Mobile applications
- Data management
Build the best healthcare solutions that your
customers deserve
customers deserve
Groworx Pty Ltd ACN: 626 853 558
Met Centre; Level 16 Margaret Street
Sydney, NSW 2000
