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Healthcare

Healthcare
BPO Services

Streamline healthcare services to deliver great customer outcomes

The increasing cost of healthcare and customer experience challenges are leading to more organisations looking at innovative ways to service customers by taking the digitisation path, optimising processes, and leveraging technology to drive efficiencies.

Lack of innovation impacting productivity

  • Manual and traditional ways of working result in high cost of servicing
  • Low technology infusion makes customer interactions complicated and challenging, leading to customer dissatisfaction
  • The growing cost of medical advances is forcing healthcare providers to increase their servicing cost which leads to customer retention concerns

What We Do

Bridge the gap between the provider and the payer to achieve sustainable financial outcomes and customer success.

Provider Solutions

  • Customer onboarding
  • General administration
  • Claims processing
  • Medical billing and coding
  • Case management
  • Provider analytics

Payer Service

  • Member services
  • Claims services
  • General administration
  • Case management
  • Payer analytics

Telehealth

  • Patient enquiry support
  • Appointment management
  • Care team management

Customer Experience

We hire and train the best in the industry to deliver a world-class customer experience

Operational Transformation

Our CX experts help you build customer journeys that connect the customer to the business

Digitalisation

Empower customers to help themselves and drive proactive customer management

Build the best healthcare solutions that your
customers deserve