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Knowledge Management
& Enterprise Search

It's time to stop searching through unstructured data

Integrated adaptive knowledge management and search capability from multiple locations to enhance contact centre interaction for personalised customer experience.
  • Adaptive knowledge management to assist agents
  • Constantly improves based on agent feedback and intelligence
  • Real time predictive customer interaction recommendations
  • Leveraging ML capability for real time interaction automatically detect customer issues and recommends the next best interaction for customer
  • Powerful knowledge search using ML capability, searches across knowledge management systems based on agents search phrase and brings out the best possible answers.

Key Features

Spend less time looking for the information you need. Discover content stored within the platform, external sources, and online resources

Gather customer feedback to further engage and gain insights into your team’s proficiency

Cloud-based knowledge platform enables to keep the content secure and accessible

Valuable predictive insights on the search pattern of employees and customers by tracking end-user behaviour

Reduces staff training times and customer interaction time by providing guided work-flows to tasks

Integration into legacy and modern systems reducing the need to migrate, but reference information where it is stored

Configured push notification alerts to the latest articles and updates

Role-based creating and sharing of knowledge articles quickly