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Telecommunication and Media

Define your customer goals, and we’ll design and build the solutions for you.

Telecommunication as an industry is known for its dynamism, with a high need for innovation to cater to customers’ changing needs as they strive to receive uninterrupted, value-generating services from their providers.

Evolving customer expectations is driving the need for innovation.

  • Increasing need to digitise
  • Providing high-speed internet to customers
  • Managing data security and privacy
  • Simplified customer interactions
  • Product offerings that provide great value

What we do

We’re here to help you focus on the core services, and we’ll take care of the rest.

Realise the benefits of an integrated low cost operating model, facilitating savings that can be applied to other critical areas within the business.

Our services

Sales & Customer Acquisition

Billing Process Management

Customer Care Services

Webchat

Backoffice Services

Mobile & Fixed Broadband Services

Customer Experience

Work with well-trained, passionate staff focused on delivering a great customer experience.

  • Global delivery teams
  • Experienced and knowledgeable staff
  • Domain Expertise
  • Proactive Customer support delivery model
  • Operational Transformation

    Build customer journeys that connect the customer to the business.

  • Customer Journey Mapping and Analysis
  • Volume deflection & Channel Optimisation
  • CSAT Analysis and Insights
  • Analytics Reporting
  • Digitisation & Technology Enablement

    Allow us to bring innovation to your customer services teams.

  • Self-serve enablement
  • Personalised omni-channel solutions
  • Data management
  • Remote Assist
  • Modern and agile services are within
    your reach